You must be 18 years old to visit this site.
Some of the products available on this website contain nicotine.
Only proceed if you are over 18 years of age.
Refund Policy
- Refunds will only be processed on the same account from which you initiated the refund.
- You should notify the company via e-mail (info@artisanvapor.pk) within three days of purchase if your item or package is damaged, faulty, or in any way defective to claim a successful exchange or a refund.
- No money will be refunded for products returned without any manufacturing defect.
Please Note: Shipping Charges are non-refundable. Moreover, any additional handling and shipping costs would be the customer’s responsibility.
Exchange Policy
- If there is no manufacturer defect and the product is functioning properly, yet you still wish to exchange a product, you must notify us within 3 days of receiving the product.
- You can exchange the product with a new product in the same category or receive store credit.
Non-Returnable Products
Artisan Vapor Pakistan offers a 15-day limited warranty on all our products except the following due to re-use & hygiene issues:
- E-Liquids
- Batteries
- Tips & Mouthpieces
- Atomizers
- Cartomizers
- Coils & Tanks
Customers are requested to check their products before leaving the store properly. Once the customer leaves the store, these products will not be returned or exchanged due to re-use issues.
We ship our products to our customers in perfect conditions; however, if the products mentioned above are damaged during the shipment process, we may accept returns.
Return Address
- You can mail the product you wish to return or exchange to the following address: Sarran Plaza, F 10/4, Street 40, Plot 3H, Ground Floor, Sagheer Market, Islamabad, 44000
