FREE SHIPPING on all orders above Rs. 3,000
Refund Policy
- Refunds will only be processed on the same account from which you initiated the refund and all exchange must be accompanied by original receipt.
- You should notify the company via e-mail (info@artisanvapor.pk) within three days of purchase if your item or package is damaged, faulty, or in any way defective to claim a successful exchange or a refund.
- No money will be refunded for products returned without any manufacturing defect.
Please Note: Please Note: Shipping Charges are non-refundable. Moreover, any additional handling and shipping costs would be the customer’s responsibility.
Exchange Policy
- You must notify us within 3 days of receiving the product for Exchange.
- If there is no manufacturer defect and you want to return/exchange the product then it must not be used or opened, all contents must be available inside the box, liquid bottles/Pods/Coils are not acceptable if they are opened or used.
- You can exchange the product with a new product in the same category or any other product having the same price, if you want to exchange for some other product having higher a price then you have to pay the price difference.
Returnable Products
- We accept only Disposables and Devices/Pod Systems in Return.
- For Devices/Pod systems the warranty period is 5 days. Devices malfunctioning due to Liquid damage (Liquid gone inside) are not acceptable.
- For Disposables the warranty period is 1 day.
Non-Returnable Products
Artisan Vapor Pakistan offers a limited warranty time on all our products except the following due to re-use & hygiene issues:
- E-Liquids
- Coils & Tanks
- Batteries
- Tips
Customers are requested to check their products before leaving the store properly. Once the customer leaves the store, these products will not be returned or exchanged due to re-use issues.
We ship our products to our customers in perfect condition; however, if the products mentioned above are damaged during the shipment process, we may accept returns.
Return Address
- You can mail the product you wish to return or exchange to the following address: CITADEL-7,Plot:07, near Elysium mall,main Jinnah Avenue, New Blue Area Islamabad
