Refunds will only be processed on the same account from which you initiated the refund and all exchange must be accompanied by original receipt.
You should notify the company via e-mail (info@artisanvapor.pk) within three days of purchase if your item or package is damaged, faulty, or in any way defective to claim a successful exchange or a refund.
No money will be refunded for products returned without any manufacturing defect.
Please Note: Please Note: Shipping Charges are non-refundable. Moreover, any additional handling and shipping costs would be the customer’s responsibility.
Exchange Policy
You must notify us within 3 days of receiving the product for Exchange.
If there is no manufacturer defect and you want to return/exchange the product then it must not be used or opened, all contents must be available inside the box, liquid bottles/Pods/Coils are not acceptable if they are opened or used.
You can exchange the product with a new product in the same category or any other product having the same price, if you want to exchange for some other product having higher a price then you have to pay the price difference.
Returnable Products
We accept only Disposables and Devices/Pod Systems in Return.
For Devices/Pod systems the warranty period is 5 days. Devices malfunctioning due to Liquid damage (Liquid gone inside) are not acceptable.
For Disposables the warranty period is 1 day.
Non-Returnable Products
Artisan Vapor Pakistan offers a limited warranty time on all our products except the following due to re-use & hygiene issues:
E-Liquids
Coils & Tanks
Batteries
Tips
Customers are requested to check their products before leaving the store properly. Once the customer leaves the store, these products will not be returned or exchanged due to re-use issues.
We ship our products to our customers in perfect condition; however, if the products mentioned above are damaged during the shipment process, we may accept returns.
Return Address
You can mail the product you wish to return or exchange to the following address: CITADEL-7,Plot:07, near Elysium mall,main Jinnah Avenue, New Blue Area Islamabad